Shipping policy

 

Shipment terms

The Sculpture is sent fully tracked and insured. I ask that you safely check your order on the day it arrives as compensation claims cannot be submitted to the courier after 30 days, if any damage has occurred we must be made aware immediately within or max 15 days so that I can help resolve the issue. 

Information sent to the customer

-A set of photos of the packaging sent to customer at the moment of the collection by the courier

-Tracking number details

-Instructions sent by email and put on the top of the box shipped.

The customer should follow the instructions sent to open and to unpacking safely the sculpture

All Sculptures are made and shipped into a wooden box .

Customs fees may be charged during transport depending on the country destination.

For the shipments to Remote Areas/Isles it could be request an extra payment by email if there will be a difference between the standard cost to the country.

Order preparation Time -
Sculptures to be sent to non-European countries are shipped with an Export Certificate signed from the Italian Ministry of Cultural Heritage and Export Office. This document requests about 10-15 days to be released from the Export Office.