Refund policy

Rules for returns 

Which sculptures can be returned-

The sculptures on the website mariaprimolan.it and not in the collection ‘Sale’ can be returned. The shipment cost will be paid from the artist/shipper only  if the sculpture does correspond to the photo on that website. In the other case the customer will pay the shipment cost.

Which sculptures can be changed and the artist will provide a new piece.

The customer can request that the artist remake a sculpture in these cases -

1) The sculpture will break or it will show damages incurred during the shipment and they don’t depend from the artist/seller

The sculptures are shipped full tracked and insured and well packaged, as in the photos. The customer has 15 days to communicate to the seller/artist that the sculpture suffered a damage during the transport and request to remake the sculpture or request a refund. After that time the service courier and seller/artist will not provide to a new piece or refund the payment.

Some good photos at the delivery date are requested to document how the sculpture has been delivered to customer. After a review by the seller/artist and the courier, the artist can decide if she can remake the piece and ship it-

of the sculpture

of the wooden box

of the packaging

If the damage depends from the shipment , the cost to send the new piece remade will be paid from the seller/artist.

2) If the sculpture shipped and received from the customer does not correspond to the photo to the one purchased on the website mariaprimolan.it . Some good photos of the sculpture received are requested. The shipment cost will be paid by the seller/artist

Which sculptures can’t be returned-

The sculptures on the collection ‘SALE’

Broken sculpture or damaged

The terms for return and refund and request a new piece

For Damage - Immediately communication of the damage and within max 15 days

Return For other reason - Within 30 days after the sculpture is delivered to the customer

Under what conditions can the items be returned

The sculptures broken or damaged by the customer are not eligible for return

Refund Policy for Pre-Order 

1) If the work is not started on your sculpture and you wish to cancel I will proceed to refund of the full amount of the deposit. 

2) In some circumstances the full amount of the Deposit is non-refundable. For custom sculptures, for example a pre-order of a new musician or a personal portrait that the artist can't resell to another customer.

3) When the sculpture is complete the artist will send the photos and the payment link to complete the order, if after 7 days there is no response the sculpture will be available for everybody on the website. If the sculpture is sorted well, a part of the deposit will not be refunded to cover losses for an amount of £100

For example some customers pre-ordered some sculptures and at the completion of them they didn't pay the balance, also if the sculptures were well done.

 3) If the sculpture is not sorted well, the artist can make another new sculpture  if the customer wants. 

If the customer does not want to make another new sculpture, the deposit will be refunded. In that case the sculpture has some evident problems like a damage.