Terms and conditions - Rules for the returns - Shipment terms
Rules for returns and Shipment terms
Which sculptures can be returned-
The sculptures on the website mariaprimolan.it and not in the collection ‘Sale’ can be returned. The shipment cost will be paid from the artist/shipper only if the sculpture does correspond to the photo on that website. In the other case the customer will pay the shipment cost.
Which sculptures can be change and the artist will provide a new piece.
The customer can request that the artist remake a sculpture in these cases -
1) The sculpture will break or it will show damages incurred during the shipment and they don’t depend from the artist/seller
The sculptures are shipped full tracked and insured and well packaged, as in the photos. The customer has 15 days to communicate to the seller/artist that the sculpture suffered a damage during the transport and request to remake the sculpture or request a refund. After that time the service courier and seller/artist will not provide to a new piece or refund the payment.
Some good photos at the delivery date are requested to document how the sculpture has been delivered to customer. After a review by the seller/artist and the courier, the artist can decide if she can remake the piece and ship it-
of the sculpture
of the wooden box
of the packaging
If the damage depends from the shipment , the cost to send the new piece remade will be paid from the seller/artist.
2) If the sculpture shipped and received from the customer does not correspond to the photo to the one purchased on the website mariaprimolan.it . Some good photos of the sculpture received are requested. The shipment cost will be paid by the seller/artist
Which sculptures can’t be returned-
The sculptures on the collection ‘SALE’
Broken sculpture or damaged
The terms for return and refund and request a new piece
For Damage - Immediately communication of the damage and within max 15 days
Return For other reason - Within 30 days after the sculpture is delivered to the customer
Under what conditions can the items be returned
The sculptures broken or damaged by the customer are not eligible for return
The Sculpture is sent fully tracked and insured. I ask that you safely check your order on the day it arrives as compensation claims cannot be submitted to the courier after 30 days, if any damage has occurred we must be made aware immediately within or max 15 days so that I can help resolve the issue.
Information sent to the customer
-A set of photos of the packaging sent to customer at the moment of the collection by the courier
-Tracking number details
-Instructions sent by email and put on the top of the box shipped.
The customer should follow the instructions sent to open and to unpacking safely the sculpture
All Sculptures are made and shipped into a wooden box .
Customs fees may be charged during transport depending on the country destination.
Order preparation Time -
Sculptures to be sent to non-European countries are shipped with an Export Certificate signed from the Italian Ministry of Cultural Heritage and Export Office. This document requests about 10-15 days to be released from the Export Office.